Customer Service

Worry-Free Shopping with Flat-Rate Shipping. Ship unlimited items in one box for $8 at eGiftshop.ca in Ontario, British Columbia, and Alberta. Other provinces and territories are available for a flat-rate of $10 per package.

Order Tracking

Track your order through FedEx to get updated shipping information and estimated arrival dates.

Track Package

Frequently Asked Questions

The FAQs below might also be helpful as they answer some of our most frequently asked questions.

ORDERS & SHIPPING

  • How can I track my order?

    You can use the link below to enter your FedEx tracking number and get up-to-date information on the status of your order.

    If you're having any issues with tracking your package, you can email our Customer Service team. We'd be happy to help you.

    Track Package

  • How much will shipping cost?

    eGiftshop.ca offers flat-rate shipping, regardless of item quantity (providing they fit in one box).

    Cost is $8 to ship to addresses within Ontario, British Columbia, or Alberta. $10 to ship to addresses in all other provinces and territories.

  • How long will my order take to arrive?

    We will pack and place your order with FedEx within 48 hours of purchase.

    Due to our Cancellation Policy (see 'Can I change or cancel my order?' below), we cannot process your order until after 5pm of the next business day.

    Most items will arrive within 2-4 days.

    If you need your item sooner than 4 days or need to guarantee an arrival date, expedited shipping is available. Email Customer Service for information.

    Already have a tracking number?

    Track Package

  • Can I ship an item as a gift to someone?

    Yes, shipping a gift to a friend or loved one is easy!

    When you're ready to process your order, uncheck 'Same as Billing Information' and enter their name and address in the Shipping Information section.

  • Will you ship items internationally?

    We ship to all provinces and territories across Canada. At this time we do not ship internationally.

  • Can an item be back-ordered if it's out of stock?

    If an item is out of stock, it will be indicated on the product. Unfortunately we cannot accept purchases for items on back-order.

    If you would like more information on when an item will be available again, please email our Customer Service team and we will provide you with an estimated date.

  • What happens if my order is defective or damaged?

    If your item arrives damaged or defective in any way we will be happy to offer you a replacement item at no charge. You will not have to return the original item.

    In such cases, photo and/or video proof of damage will be required to confirm the issue.

  • What happens if my order doesn't arrive or is delayed?

    If you do not receive your order or it has been delayed, please email us via the form below and we will assist you with the issue:


    We will be able to send you a replacement item free of charge or update you on the delivery status.

RETURNS & REFUNDS

  • Can I change or cancel my order?

    It is possible to cancel an order before it is processed and shipped, provided we receive your request to cancel by 5pm EST the day following your item purchase.

    After your order has been processed and shipped it will not be possible to cancel.

    However, you may be able to return it for a refund (see 'What is your return policy?' below for more information).

    To Cancel an Order:

    EMAIL: You can request to have your order cancelled by using the form below.

  • What is your return policy?

    We aim to please! If your purchase isn't what you hoped it would be, you can return the item within 14 days of receipt of the product

    *A refund will be given once the item is received in good condition and original packaging.

  • Will I have to pay shipping costs for a returned item(s)?

    Yes, you will be responsible for shipping costs to return an item.

    As we do not cover return shipping, our customer service team strives to find a favourable solution for our customers when they experience an issue with their orders.

    Please email our Customer Service team to help resolve any issues you may have with your order.

Send Us An Email

If you have a question about your order or would like information on the products we have on our website, please use the form below.